I would like to pay respect to the First Australians and Traditional Custodians of the land where we call home. My gratitude extends to the Yuin people of the Walbunja clan of Batemans Bay and the Yugambeh language people of the Gold Coast, Australia, where I currently reside.

TERMS AND CONDITIONS

I believe in creating a better version of ourselves through self-development, self-love, and self-worth. However, this transformation doesn't occur overnight and requires dedication and commitment. The journey to success involves a consistent investment of time, energy, and resources to acquire the necessary self-awareness and tools to overcome any challenges or obstacles.

Elle requires clients to be fully committed to themselves and willing to embrace discomfort, tackle resistance, and receive support from her to achieve their desired results.

SESSION & COMMUNICATION EXPECTATIONS FOR SESSIONS:

It is the client's responsibility to book their sessions. Please arrive ON TIME (either in person or call Elle by Zoom or phone) at your scheduled appointment. Sessions started late may need to be ended at the scheduled time in consideration of those with appointments following your session.

Elle will send her address or Zoom link 24 hours before the session.

Elle is committed to communicating with all clients often and being in constant communication between sessions to create maximum results. Elle will send a few follow-up messages and encourage you to continue to Self-Havening when required.

TERMS & CONDITIONS FOR SUPPLY OF SERVICES Elle Louise Mcbride

1 INTERPRETATION: In this document, the following words shall have the following meanings:

1.1 "Client" means any person who purchases Services from the Coach;

1.2 "Coach" means Elle Louise Mcbride trading as “Elle Louise Mcbride pty ltd” A.B.N. 23463253659;

1.3 “Services” means the provision of coaching in a single Session or a Programme consisting of multiple Sessions, as tailored for the Client by the Coach;

1.4 “Agreed Payment” means the amount to be paid by the Client for the Session or Programme as agreed when the Session or Programme is discussed and organised, and as confirmed in writing by the Coach.

1.5 "Terms and Conditions" means the terms and conditions of supply set out in this document and any special terms and conditions agreed in writing by the coaching Coach.

2 GENERAL

2.1 These Terms and Conditions shall apply to all contracts for the supply of Services by the Coach. By paying the Agreed Payment, the Client acknowledges and agrees to these Terms and Conditions.

2.2 These Terms and Conditions shall apply once a Client has made the Agreed Payment for the relevant Session or Programme to the Coach.

2.3 These Terms and Conditions may be varied, but only if so agreed in writing by the Coach. 

3 AGREED PAYMENT AND PAYMENT

3.1 Payment of the Agreed Payment for a Session shall be made prior to the Session. If the Agreed Payment is not received at the time of the session, the session will not proceed. Unless payment is made prior to the client leaving the session and prior approved.

3.2 Payment of the Agreed Payment for a Programme consisting of multiple Sessions, shall be made as agreed by the Coach and Client when arranging that Programme.

3.3 The Coach reserves the right to charge a Deposit for a Programme.

3.4 Payments shall be made to the bank account, or via the booking link  if the Coach advised in the message sent by the Coach to confirm arrangements with the Client.

3.5 The Client agrees to include their name as a payment reference to allow the Coach to identify the payment from the Client.

3.6 The preferred payment option is electronic funds transfer (EFT) to the account provided in the welcome message. Alternatively, Paypal is also acceptable. Paypal charges a 6% fee which is passed through to the Client so should you elect this option, this fee is added to the Agreed Payment.

4 CANCELLATIONS AND NO SHOW

4.1 Cancellations and/or rescheduled appointments will be accepted if made at least 24 hours prior to the appointment.

4.2 The Agreed Payment (or part thereof in relation to a Programme) shall be forfeited where:

(i) cancellation is less than 24 hours prior to the relevant appointment; or

(ii) the Client does not show-up for the relevant appointment. 

5 REFUNDS

5.1 There are no refunds. Any exception to this policy is solely at the discretion of the Coach.

5.2 All potential Clients are invited to ask for a demonstration of the Services if they are unsure what a Session involves or what to expect.

5.3 Should the session or programme not meet the Clients value expectations, the Coach agrees to a refund or partial refund, the maximum of any refund shall be the Agreed Payment for that Session less any direct expenses of the Coach in providing that Session.

6 PUNCTUALITY

The parties acknowledge that delays can be part of life and agree that: (i)  where either party is less than fifteen (15) minutes late, the Session shall extend for that amount of minutes, if possible, or if not possible for the Client or Coach, that amount of minutes shall be added to the next Session of that Client. (ii)  where either party is more than fifteen (15) minutes late, the Session is cancelled and the Client shall be entitled to rebook the Session and if they choose not to rebook the Session, the payment for that Session will be lost.

7 INTELLECTUAL PROPERTY

7.1 Lots of love, time, energy and funds, have been invested by the Coach into the Services (both as to content and method of delivery) and the Client acknowledges that the content and method of delivery of the Services is intellectual property of the Coach (or another party) and shall not be replicated, copied, distributed or sold in breach of the clause.

7.2 Any written material produced by the Coach is subject to copyright protection. The Client acknowledges that the Coach has not and will not waive this copyright protection and the Client specifically acknowledges that such written materials will not be copied for the purpose of distribution or otherwise without consent of the Coach.

8 CONFIDENTIALITY

8.1 Information shared (both from Client to Coach and Coach to Client) within a session is subject to strict confidentiality. The parties expressly acknowledge this for the purpose of creating a safe haven & healing space.

9 LIABILITY

9.1 By paying for a Session or Programme, the Client automatically waives, releases and discharges from any and all liability, including but not limited to negligence or fault of the Coach, for death, disability, personal injury, property damage, property theft, or actions of any kind which may hereafter occur to the Client or his or her property, including travelling to or from a Session.

9.2 The Client indemnifies and holds the Coach and her affiliates or employees, harmless and will not sue them for negligence or otherwise.

9.3 The Coach is not a licensed doctor and therefore does not diagnose, prescribe or treat diseases or illnesses. The Services are not a substitute for professional medical advice and is for informational or educational purposes only. Always seek the advice of your doctor or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of information you accessed through any Session or Programme. It is the intention of the Coach to provide professional coaching Services aligned with the highest level of integrity and professionalism and guarantees and warrantees of any kind cannot be and will not be given or promised.

10 VALUE

10.1 The Client is responsible for “getting value” from the Coach, and specifically acknowledges his or her right to have a demonstration of the Services in paragraph 5.2 above.

10.2 In the unusual event that the Client does not consider value was received and the Coach agrees to a refund or partial refund, the maximum of any refund shall be the Agreed Payment for that Session less any direct expenses of the Coach in providing that Session.

11 HARASSMENT

11.1 The parties acknowledge that harassment of any kind, that being aggressive, sexual or anti-social behaviour, will not be implemented or tolerated by either party.

11.2 The Coach is committed to upholding values of integrity and mutual respect, which includes zero tolerance towards harassment and any behaviour that is out of alignment with integrity.

11.3 The Coach and her staff are committed to creating a safe and enjoyable environment where healing can take place and wellness can begin.

12 SEVERANCE

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.

13 GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the law of Australia and the parties hereby submit to the exclusive jurisdiction of the Australian courts. 

14. TOUCH AND CONSENT

14.1 Use of Touch in Sessions: The Havening Techniques® may involve touch as a therapeutic component, such as gentle stroking of the arms, face, or hands. This is always done with the explicit, informed consent of the Client and in accordance with trauma-informed practices.

14.2 Consent Process: Before any touch is introduced during a session, the Coach will:

• Explain the purpose and nature of the touch.

• Seek the Client's verbal and/or written consent.

• Respect the Client’s right to withdraw consent at any time without explanation.

14.3 Alternatives to Touch: Clients are not required to engage in touch and may opt to use self-Havening or visualizations as alternatives. The effectiveness of the session will not be compromised if touch is declined.

14.4 Safe Environment: The Coach is committed to maintaining a safe, respectful, and professional environment. Any discomfort expressed by the Client will be immediately addressed.

14.5 Client Responsibility: Clients agree to communicate openly and honestly about their comfort levels regarding touch and to notify the Coach if they feel uncomfortable at any time.

LIFE COACHING AGREEMENT: (Terms)

This agreement between Elle Louise Mcbride PTY LTD, a certified Havening Techniques® Practitioner and coach, outlines the role of the Coach in providing encouragement, motivation, guidance, and support to clients in the areas of life, relationships, and Havening Techniques®. The Coach serves as a Mentor and Consultant, however, the ultimate responsibility for personal success and achieving desired results lies solely with the Client.

INSURANCE

Please note that Elle Mcbride is fully insured and complies with the industry standards for her role as a Havening Techniques® Practitioner. Her insurance coverage includes liability protection and ensures the safety and well-being of her clients. For more information or inquiries, please reach out to Elle directly.

Healthcare Professionals Civil Liability - Professional Indemnity & Public Liability

Policy: Allied Health Insurance

Insured: Elle Louise Mcbride

Profession: Allied Health, Havening Techniques® Access Consciousness®, Hypnotherapist®

Policy Number: HP-008013-2022

Insurer: Swiss Re International SE

ABN: 38 138 873 211

RELEASE OF LIABILITY:

I, as the client, acknowledge that the sessions with Elle Louise Mcbride are advisory in nature and that any decisions made by me are solely my responsibility. Elle Louise Mcbride will not be held liable or responsible for any actions taken or not taken by me. The services provided by Elle Louise Mcbride do not include any guarantees or warranties about the results that may be achieved.

Please note that Elle McBride is not a licensed psychologist, counselor, or therapist, but is a certified Havening Techniques® Practitioner, Hypnotherapist, Access Consciousness Practitioner, and Coach.

CANCELLATION, REFUND & FREEZE POLICY:

To ensure the best results, you acknowledge that it is your responsibility to attend all scheduled sessions with Elle. If for any reason you need to cancel or reschedule a session, a notice of at least 24 hours is required. Any un-used paid sessions may be forfeited if you choose to discontinue working with Elle or if you do not attend scheduled sessions. No refunds will be given for missed or unused sessions. In exceptional circumstances, such as unforeseen life events, you may be able to freeze your services and redeem unused sessions at a later date with written notice to contact@ellelouisemcbride.com.

APPOINTMENT POLICY, UN-USED SESSIONS, LATE & NO-SHOW POLICIES:

To ensure a positive coaching experience for all clients, kindly provide at least 48 hours' notice for cancellations or rescheduling of paid and scheduled appointments. Rescheduling is subject to availability within the current coaching month and can be done through the schedule once system. Unused sessions are not eligible for refunds or carryover to future months, unless agreed upon in advance.

Exception may be made in the case of holidays, vacations, illness, bereavement, or surgeries at Elle's discretion.

A "no-show" occurs when a client fails to attend their scheduled coaching call without prior notice of at least 48 hours. A grace period of up to 20 minutes is allowed for late arrivals, provided that Elle has been informed. After 20 minutes, the session will be forfeited and considered a "no-show." No refunds or rescheduling will be provided for no-shows.

In case of emergencies, such as unexpected illness, injury, or life work obligation, exceptions may be made upon notification to Elle.

A FINAL WORD FROM ELLE:

Thank you for entrusting me to help you on your journey towards becoming the best version of yourself. I am honoured to support you in reclaiming your worth and living a life without compromise. Together, we'll help you remember that you are and always have been enough.

Light, Love and Curiosity

Elle Mcbride